D.T. Brown FAQ

If you can't find you're looking for, hopefully our frequently asked questions can help! We know how important your garden or allotment is to you, and understand that sometimes you may need a little extra help or advice.

Below are some useful links, support and guidance, along with our Customer Service team details, just in case you can't find what you're looking for.

Our promise to you - 100% satisfaction guaranteed

Quality is our number 1 priority, so we pride ourselves in offering a 100% satisfaction guarantee. We are happy to guarantee that all our seeds will have higher germination levels than those required by legislation and that our plants and other products will arrive in good condition.

Should any of your seed(s) fail to meet our high germination standards or not be true to type, we will happily provide a replacement packet.

If your plants or gardening equipment arrive in poor condition or are faulty, please notify us within 7 days and we will arrange for a replacement (if possible) or a full refund. In some instances, we may ask for photos of damaged plants or products.

We regret that we cannot replace or refund products affected by adverse weather conditions, pests or diseases, or offer compensation in the unlikely event of a seed mispack or germination failure.

Delivery Information



Order Information

Contact Us