All products are intended to be used by private gardeners rather than commercial growers or businesses. In good faith we take every care to ensure that the description, illustration, packet contents, instructions and products are accurate and fairly represented but cannot be liable for any direct or consequential loss or damage resulting from any errors, beyond replacing the affected goods or refunding the actual purchase price. Live product may give varying results under different growing and seasonal conditions.

If your products arrive in poor condition or are damaged, please notify us within 7 days and we will arrange for a replacement (if possible) or a full refund. We regret that we cannot replace, or refund products affected by adverse weather conditions, pests or diseases. Upon delivery, if you decide you no longer require the item, it must be returned to us undamaged and in its original packaging, at your cost before we will issue a refund. Your statutory rights are not affected.

Occasionally, because of high demand or crop failure, a variety maybe oversold. Where this happens, we will endeavour to substitute a variety of similar merit of equal or greater value or offer you a refund if there is no alternative.

Despatch dates are given as a guide only and represent the beginning of the despatch period. Some seasonal items can be despatched across several weeks and we always despatch oldest orders first, once items are in stock. Factors outside of our control, such as weather conditions or light levels, may affect live product growth rates and may cause delivery dates to vary.

Postage and packing (p&p) is applied in conjunction with the type of product you are ordering (e.g seed postage and packing is less than postage packaging for potatoes). This will be shown in your order before you proceed to order processing. Please refer to the order form of your latest catalogue for our current Postage and Packing (P&P) charges, we reserve the right to change or amend these at any time. You will only pay once for delivery, no matter how many different deliveries we make to you. P&P charges are incurred in full against the first item despatched from your order and will only be refunded if the whole order is cancelled or refunded.

We regret that we can no longer accept any orders for delivery outside of the UK mainland for any products including seed. We reserve the right to cancel and refund any orders inadvertently accepted for delivery outside of the UK.

Proposed non-tariff, phytosanitary customs checks imposed upon us after 1st January, may mean that we will no longer be able to supply any products to customers in Northern Ireland.

For seed only orders, the postage and packaging charge is only £2.45.

If you order non-seed items, including plants, bulbs, potatoes, garlic, onions, shallots and gardening equipment, a single postage and packaging charge of £4.95 will be added to your order, no matter how many items are ordered.

For combined orders of seed and non-seed items, there will be a joint delivery charge of £7.35 applied to your order, due to products being sent from different locations in the UK.

Unfortunately, due to checks and procedures which are now required by law as a result of Brexit, we have suspended our deliveries to Northern Ireland.

We will continue to comply with and review the regulations, and are hopeful that we may be able to send products in the near future.

If this does change, we will update this page to reflect this.

Unfortunately we can no longer delivery to Northern Ireland or Europe.

To get up-to-date information and track the progress of your online order, please click here.

Your order will be picked and packed by our dedicated team, ensuring that you receive your products in the best condition.

We're conscious of our environmental responsibilities and, where possible, we will use recyclable packaging to send your order.

If your order contains larger items, this will be delivered by Yodel. For small orders, these are often delivered by Royal Mail.

When you receive your package, it will contain a dispatch note, with details of the product that you have ordered. Please check this when it arrives to ensure that it contains everything that you expected to receive. Sometimes your order may be split into multiple despatches, and this will be clearly shown on your dispatch note.

You should receive cultural instructions when buying plants, and this will give you simple to follow instructions on how to grow and care for them, ensuring you get the best results!

If you have ordered seeds, you will receive our free trial seed and plant labels in your order, subject to availability.

Very occasionally, things may go wrong and you may want to return your items. Please rest assured, we will always do our very best to put things right.

Should any of your seed fail to meet our high germination standards or not be true to type, we will happily provide a replacement packet. Please click here and contact us by using the online form.

If your plants or gardening accessories arrive in poor condition, please get in touch within 7 days and we will arrange for a replacement (if possible) or a full refund. In some instances, we may ask for photos of damaged plants or products.

We regret that we cannot replace or refund products that are affected by adverse weather conditions, pests or diseases, or offer compensation in the unlikely event of a seed mispack or germination failure.

You may notice that, on rare occasions, a product may be shown as 'out of stock' on our website. Unfortunately, this does mean that the product isn't available for sale.

However, if you have placed an order with us prior to the product being shown as 'out of stock', please do not worry. The stock will be allocated to you at the time of ordering, and you will still receive it. In the unlikely event that we are unable to supply you with the product, for instance due to crop failure, we will contact you and offer a replacement or refund.

From time to time, it may be that a product becomes sold-out or unavailable. We have an extensive range here at D.T. Brown, so it's likely that we will have an alternative for you to try.

In the unlikely event of crop failure, this may mean that we are unable to fulfill your order. If this happens, we may send you an alternative variety which will be carefully chosen that has similar characteristics and is of equal to or of greater value.

If you're unhappy with the selected substitution, please contact us and we will be happy to offer you another alternative or give you a full refund.

Orders are currently being dispatched within 7-10 working days. Once despatched from our warehouse, please allow up to 4 working days for items to be delivered. Priority is always given to the oldest orders first, and we always endeavour to pack and despatch as quickly as possible. Please continue to visit this page for updates in despatch times.

Any live products, such as potatoes, onions, shallots, garlic, fruit or ornamentals, will be despatched at the optimal time for planting. When placing an order, we will give you an estimated date of dispatch, so that you are aware of when the product may arrive. Please note that this may be subject to change, depending on supply, weather and growing conditions.

To find out the progress of your order, you can use our online order tracker to keep updated. Please click here to find out more.

Unfortunately we cannot cancel orders which have already been processed.

If you change your mind about the products that you've ordered, please get in touch using our contact us.

Please include your full name, address and contact details along with your order number and the details of which items you would like to amend.

If you change your mind about the products that you've ordered, please get in touch using our contact us.

Please include your full name, address and contact details along with your order number and the details of which items you would like to amend.

Unfortunately we will not be able to make amends if your order has already been processed.

In the first instance, please check your dispatch note to see if the items stated are all included. Sometimes, particularly if buying live plants with seeds, your order may be split into multiple despatches, and will arrive separately.

Should there still be items missing from your order, please click here to complete the form, and we will process a replacement as quickly as possible for you. Or, if you would like to cancel the item(s), then please let us know by completing the form.

If an incorrect item has been sent to you by mistake, you are welcome to keep the item(s) with our compliments and we hope you, or a fellow gardener, can make use of it.

We're here to help! There are a few ways in which you can get in touch with us, whether that's placing an order, if you have a query that needs an answer, or are in need of some gardening advice.

We're open 7-days a week, and you can contact us either:

By phone

Give us a call on 0333 003 0869 if you need to speak to us regarding an order or for more assistance. Our lines are open Monday to Friday from 8am to 6pm, and on a weekend from 9am to 5pm. Calls cost the same as calling 01 and 02 numbers and can count towards inclusive allowances on landlines and on mobiles.

Via the website

If you'd like to message us, you can send us a query via our online enquiry form. Please click here to complete the form.

Don't forget, if you have an outstanding order with us, you can click here to track your order.

By post

We love to receive post from customers, particularly if you tell us about your successes (and failures!) that you've had in the garden or at the allotment this season. You can write to us at:

Customer Services
D.T. Brown
Unit 8, St Leger Drive
Newmarket
Suffolk
CB8 7DT