Terms & Conditions
Limits of use and liability
All products are intended to be used by private gardeners rather than commercial growers or businesses. In good faith we take every care to ensure that the description, illustration, packet contents, instructions and products are accurate and fairly represented but cannot be liable for any direct or consequential loss or damage resulting from any errors, beyond replacing the effected goods or refunding the actual purchase price. Live product may give varying results under different growing and seasonal conditions.
If your products arrive in poor condition or are damaged, please notify us within 7 days and we will arrange for a replacement (if possible) or a full refund. We regret that we cannot replace, or refund products effected by adverse weather conditions, pests or diseases. Upon delivery, if you decide you no longer require the item, it must be returned to us undamaged and in its original packaging, at your cost before we will issue a refund. Your statutory rights are not affected.
Occasionally, because of high demand or crop failure, a variety maybe oversold. Where this happens, we will endeavour to substitute a variety of similar merit of equal or greater value or offer you a refund if there is no alternative.
Despatch dates are given as a guide only and represent the beginning of the despatch period. Some seasonal items can be despatched across several weeks and we always despatch oldest orders first, once items are in stock. Factors outside of our control, such as weather conditions or light levels, may affect live product growth rates and may cause delivery dates to vary.
Postage and packing (p&p) is applied in conjunction with the type of product you are ordering (e.g seed postage and packing is less than postage packaging for potatoes). This will be shown in your order before you proceed to order processing. Please refer to the order form of your latest catalogue for our current Postage and Packing (P&P) charges, we reserve the right to change or amend these at any time. You will only pay once for delivery, no matter how many different deliveries we make to you. P&P charges are incurred in full against the first item despatched from your order and will only be refunded if the whole order is cancelled or refunded. To qualify for free P&P the order value (excluding P&P) must exceed £50 including any adjustments for discounts and special offers.
We regret that we can no longer accept any orders for delivery outside of the UK mainland for any products including seed. We reserve the right to cancel and refund any orders inadvertently accepted for delivery outside of the UK.
Orders from customers in Northern Ireland
Proposed non-tariff, phytosanitary customs checks imposed upon us after 1st January, may mean that we will no longer be able to supply any products to customers in Northern Ireland.
Prices & Special Offers
We reserve the right to amend prices or offers according to circumstances at any time. VAT is included where applicable. Free seed offer limited to one per household and are subject to availability. Free seed label quantities are supplied at our discretion. We regret that we cannot resupply free seeds or labels if they are missing from your order. Money off and discount vouchers are strictly limited to one per household, we reserve the right to cancel and refund any order, even if accepted and processed, if we subsequently discover that a discount or special offer has been misused.
Free Trial Seed / Free Seed Labels
Whilst every effort is made to ensure continuity of supply of our free trial seed and free seed labels, on occasion, unexpected demand may lead to these items running out. Where this proves to be the case, it may prove necessary to send your order without these free items in order to avoid unnecessary delay. Please accept our sincere apologies should this prove to be the case. We regret to advise that, for commercial reasons, it is impractical for us to send these items separately from your main order at a later date.
All goods including seasonally despatched products must be paid for at time of ordering.
The contents of this site are for general information and do not provide advice. Whilst we take reasonable care to ensure that the contents of the site are accurate and up to date we do not accept any liability for any information which may not be accurate. Products are intended for home gardeners and not for commercial production. We also reserve the right to change data, references and production specifications at anytime.
Pictures and descriptions are for your guidance and are given in good faith but we accept no liability for any error. Any redistribution or reproduction of part or all of the image in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit product images or descriptions. Nor may you transmit or store images in any other website or other form of electronic retrieval system.
The pricing and availability information is subject to change without notice.
Company Registration No. 01384510
VAT No. GB 360 9799 52
Registered Address: D.T.Brown & Co, Gazeley Road, Kentford, Newmarket, CB8 7QB
This website and its content is copyright of DT Brown - © DT Brown 2012 - 2021. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- You may print or download to a local hard disk extracts for your personal and non-commercial use only
- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Waste Electrical & Electronic Equipment (WEEE) Directive
The EU has introduced legislation relating to recycling "Waste Electrical and Electronic Equipment" ("WEEE"). Currently, most WEEE is disposed of with general domestic waste and is land filled. Separate collection allows WEEE to be recycled; this saves energy and resources and avoids hazardous materials from WEEE going to landfill. On new items of electronic equipment which you buy you will see the symbol:
This symbol means that you should not dispose of this product in your dustbin with your mixed domestic waste. You should dispose of this product separately.
Under these regulations we are obliged to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new electrical or electronic product from us. Such items can be returned to us (carriage paid by the customer) at our normal address, within 28 days of purchasing the new item. Please mark these items "WEEE return". We will then ensure proper environmental disposal. In helping to separately collect WEEE you will ensure that recycling, as required by the WEEE Directive, takes place and the amount of WEEE being land filled is reduced thereby helping to improve the environment.
MODERN SLAVERY AND HUMAN TRAFFICKING STATEMENT FOR FINANCIAL YEAR 2020
This statement is made on behalf of D.T. Brown pursuant to section 54(1) of the Modern Slavery Act 2015 and comprises our slavery and human trafficking statement.
This is D.T. Brown's first statement under the Modern Slavery Act 2015. It outlines the steps taken as a business to identify and prevent slavery and human trafficking in our operations and supply chains. We understand our responsibilities and are committed to improving our practices to combat slavery and human trafficking.
D.T. Brown is a leading direct to consumer gardening brand, providing horticultural seeds and related products including live young plants. The principal activities being sourcing, packing and distribution.
The UK operations are headquartered in Newmarket, where employment practices are rigorously controlled by our internal Human Resource department to standards well above those set out in statutory legislation. Contractors, workers and agency staff are also rigorously audited in view of the Modern Slavery Act 2015.
Our supply chains are global and offer us the biggest challenge, so have been the first external focus of attention in the year 2020. Based upon risk assessments, our highest risk and largest suppliers are audited via a combination of online audits and supplier visits. D.T. Brown commits to extend the scope of these annual audits.
Our Policies on Slavery and Human Trafficking
D.T. Brown's Anti-Slavery and Human Trafficking policy reflects our commitment to acting ethically and with integrity in all business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our business and supply chains. Our whistleblowing policy provides a system for employees to escalate slavery and human trafficking issues and breaches of our policy. The policy is reviewed annually in line with the changing business.
No breaches or suspected breaches have been reported in the financial year 2020.
Due Dilligence Processes For Slavery and Human Trafficking
To identify, monitor and mitigate risk is the responsibility of the Board of Directors, aided by the Human Resource department.
A target for the coming year is to increase the reach and coverage of this due diligence via a process of communication and training of the senior management team to further identify potential risks of modern slavery.
This statement is made pursuant to section 54(1) pf the Modern Slavery Act 2015 and constitutes D.T. Brown Slavery and Human Trafficking statement for the financial year end 30th June 2021 and was approved by the Board of Directors on 1st July 2021.