Where is my order or part of my order?

If an item is missing from your order, it may be because it is being sent from a different warehouse or at a different time of year. For up to date product despatch information, please see the individual product pages.

Despatch dates for live plants may vary, depending on growing conditions, so should be used as a guide only.

I don't know my order number

If you’ve received a delivery, your order number can be found on the returns label at the bottom of the packing slip contained within your delivery. If you ordered online, your order number can be found on your order confirmation email, alternatively within your order history in the My Account Area.

If you cannot find your order number please phone us to check your order status.

Telephone: 0333 003 0869. Lines are currently open 9am-5pm weekdays, 10am-4pm weekends.
Our call centre capacity is currently reduced to ensure staff safety. Please accept our apologies in advance should this result in your having to wait longer than normal in a call queue. We’re working hard to expand capacity and hope to be able to extend operating hours in the near future. .

Calls cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landlines and on mobiles.

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