We're currently experiencing supply chain issues in some areas, due to a combination of unusual factors. These include higher than normal demand, suppliers and couriers experiencing staff shortages and some short term material supply issues occurring as a result of Brexit. We're doing everything we can to overcome these and expect the majority of orders to be delivered successfully, well in advance of the growing season. However, in some cases, shipping dates may prove to be slightly later than originally anticipated.
To help ensure we can allocate customer service resources where they're most needed, please check our Covid update page for latest information before contacting us.
Where is my order or part of my order?
If an item is missing from your order, it may be because it is being sent from a different warehouse or at a different time of year. For up to date product despatch information, please see the individual product pages.
Despatch dates for live plants may vary, depending on growing conditions, so should be used as a guide only.
I don't know my order number
If you’ve received a delivery, your order number can be found on the returns label at the bottom of the packing slip contained within your delivery. If you ordered online, your order number can be found on your order confirmation email, alternatively within your order history in the My Account Area.
If you cannot find your order number please phone us to check your order status.
Telephone: 0333 003 0869. Lines are currently open 8am-6pm weekdays, 9am-5pm weekends.
Our call centre capacity is currently reduced to ensure staff safety. Please accept our apologies in advance should this result in your having to wait longer than normal in a call queue. We’re working hard to expand capacity and hope to be able to extend operating hours in the near future..
Calls cost the same as calling 01 and 02 numbers and can count towards inclusive allowances on landlines and on mobiles. Please contact your phone provider for confirmation of your agreement..
Track your order
You can track the status of your order here, even if you didn't place your order online or don't have an online account.
Please enter your surname and order number: