Please Note: due to unprecedented demand some orders will unfortunately be sent out without seed labels. We have now run out of free trial seed for this season. We apologise and thank you for your understanding.
We have temporarily closed our call centre and therefore can no longer take phone calls.
In the best interests of our staff, we have taken the difficult decision of closing our call centre and are not taking calls at this time. We apologise for any inconvenience that this might cause.
CONTACT VIA OUR ENQUIRY FORMS.
You can still get in touch via our online enquiry forms. If you have an outstanding seed or hardware order, please click here to track your order online. Priority will be given to oldest orders first and we are endeavouring to pack and despatch them as quickly as possible. We regret that we cannot respond to delivery enquiries at this time.
PLEASE NOTE: WE WILL ONLY RESPOND TO EMAILS REGARDING THE FOLLOWING:
We would hate for you to cancel. However, If you wish you to cancel your order please click here and complete the form.
Please Note: If you wish to cancel an order and it is out for despatch in the warehouse, unfortunately it’s too late to stop it from being sent to you. Once your order arrives, we would be grateful if you could send it straight back to our FREEPOST address (DIRECT MAIL RETURNS – DEPT RCB) and we will process a refund for you.
Unfortunately we are currently unable to amend any existing orders via the phone. However, if you wish to amend your order you can do so by filling in the cancellation form with your enquiry. Please note that due to the volume of enquiries we cannot guarantee this will be picked up by a staff member in time for these changes to be made. Please fully check your order at the time of ordering to avoid having to amend orders.
MISSING or WRONGLY INCLUDED ITEMS IN YOUR DELIVERY.
We are working as quickly as we can whilst enforcing safe distance working. To cope with demand we have increased staffing and shifts. Given the circumstances, it’s possible that mis-picks or errors are likely to occur more often than normal.
If you are missing an item please click here and complete the form.
We will try and process a replacement as quickly as possible, but please note that this may take several weeks. If you wish to cancel the item(s) then please let us know via the form.
If you have received an incorrect item please do not contact us. You are welcome to keep the item with our compliments and we hope you or a fellow gardener can make use of it.
Click here to download our postal customer query form.
Please continue to check this page for the latest updates.You can track your online orders here.
ORDERS FOR SEED, POTATOES, BULBS, TUBERS, SETS & HARDWARE.
We prioritise oldest orders first, so if you are still awaiting delivery, we are doing our best to get the products to you as soon as possible. Please continue to check this page for the most up to date information
ORDERS FOR LIVE PLANTS.
Currently there is no anticipated disruption to our live plant despatches, however as many plants are not due for delivery until late spring and into summer this situation could change. We will keep you updated and please visit the website regularly for up to date despatch information.
ORDERS FOR GARDEN READY PLANTS.
Please Note: Due to very high demand, our Garden Ready plants will take longer to despatch than normal this year. Please be advised that ALL varieties will be despatched from early to late June. Many thanks for your understanding.
OUT OF STOCK ITEMS.
If you have ordered an item but not received it yet and it is now showing as out of stock, please do not worry. Stock will have been allocated to you at the time of order and you should still receive it. If we are unable to supply we will contact you and offer a replacement or refund.
It is with regret that we can only respond to emails regarding order cancellations or changes to existing orders – we do hope you understand and thank you for your patience. We wish you all the best and good health. Please stay safe – Tim and the rest of the D.T. Brown team.