Amend or Cancel Your D.T.Brown Order
I wish to cancel an order or an item on an order, request a refund or a replacement product.
Please complete the form below giving us as much information as you can. Please include your account and order number and full contact details.
Order Cancellations For Seed & Hardware Items
If you wish to cancel an order and it is out for despatch in the warehouse, unfortunately it’s too late to stop it from being sent to you. Once your order arrives, we would be grateful if you could send it straight back to our FREEPOST address (DIRECT MAIL RETURNS – DEPT RCB) and we will process a refund for you.
I don’t know my order or account number
If you’ve received a delivery, your order number and account number can be found on the packing slip contained within your delivery. If you ordered online, these details can be found on your order confirmation email, alternatively within your order history in the My Account Area.
Write to us
Please include as much information about your problem and your order as possible. If your product has failed or arrived in poor condition, it would be really helpful if you could include a photograph of the product.
Telephone: 0333 003 0869. Lines are currently open 8am-6pm weekdays, 9am-5pm weekends.
Our call centre capacity is currently reduced to ensure staff safety. Please accept our apologies in advance should this result in your having to wait longer than normal in a call queue. We’re working hard to expand capacity and hope to be able to extend operating hours in the near future. Calls cost the same as calling 01 and 02 numbers and can count towards inclusive allowances on landlines and on mobiles. Please contact your phone provider for confirmation of your agreement..