Terms & Conditions
We at D.T. Brown take great care in the production and selection of our product items. We genuinely care that we provide quality product to ensure all our customers have great success with their gardens. However we are only human and very occasionally mistakes happen, but please rest assured, we will always do our very best to put things right. If you are not 100% satisfied with the products we provide we will gladly send you a replacement or refund the purchase price upon request.
Our seed is tested in our own laboratory on site for the highest quality and where appropriate we pack the seed in hermetically sealed foil sachets for freshness. If you are unhappy with any of our seed, for any reason, please return it to us for a 'no quibble' replacement or refund as appropriate. None of our seed has been genetically modified.
Postage and packing (p&p) is applied in conjunction with the type of product you are ordering (e.g seed postage and packing is less than postage packaging for potatoes). This will be shown in your order before you proceed to order processing.
Seed orders that are sent internationally incur a postage charge of £5.00 per order. Catalogue requests to overseas addresses also incur a small charge of £1.50 to contribute towards the high costs of mailing abroad.
We cannot send non-seed items such as potatoes, onions, fruit, plants and sundries or other items outside the United Kingdom. There are no exceptions to this policy.
Due to restrictions imposed by agricultural bureaux, at this time we are not sending any orders or catalogues to addresses outside the UK or EU. We apologise for any inconvenience this causes.
We can send flower seed only to Canadian addresses but no other items. Restrictions imposed by Agricultural authorities prevent us being able to send vegetable, herb and non-seed items.
It is our normal ordering procedure to take payment at the time of order. Your order will be debited in Sterling currency. If purchasing from outside the United Kingdom please check with your credit card provider for the latest exchange rates and commission fees.
We at D.T. Brown are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). This information is collected when you request a catalogue or place an order by recording the details you include. We use this information for:
- Sending you the items ordered/requested.
- Keeping you informed of our most recent catalogues and offers.
- Order tracking and analysis.
- Sending details of special offers and newsletters that yousubscribe to.
You may elect to have your name removed from our mailing list at any time, including when you place your order or catalogue request. We will always give you the chance to refuse any marketing email from us or from another trader in the future. Our records will include the following personal records:
- your name
- phone number
- email address
- previous orders
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by telephoning us on 0845 371 0532 or emailing us. If you find any inaccuracies we will delete or correct it immediately.
The personal information which we hold will be held securely in accordance with our internal security policy. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
The contents of this site are for general information and do not provide advice. Whilst we take reasonable care to ensure that the contents of the site are accurate and up to date we do not accept any liability for any information which may not be accurate. Products are intended for home gardeners and not for commercial production. We also reserve the right to change data, references and production specifications at anytime.
Pictures and descriptions are for your guidance and are given in good faith but we accept no liability for any error. Any redistribution or reproduction of part or all of the image in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit product images or descriptions. Nor may you transmit or store images in any other website or other form of electronic retrieval system.
The pricing and availability information is subject to change without notice.
Company Registration No. 1710774
VAT No. GB 390 5718 35
Registered Address: D.T.Brown & Co, Gazeley Road, Kentford, Suffolk, CB8 7PQ
This website and its content is copyright of DT Brown - © DT Brown 2012 - 2016. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- You may print or download to a local hard disk extracts for your personal and non-commercial use only
- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Waste Electrical & Electronic Equipment (WEEE) Directive
The EU has introduced legislation relating to recycling "Waste Electrical and Electronic Equipment" ("WEEE"). Currently, most WEEE is disposed of with general domestic waste and is land filled. Separate collection allows WEEE to be recycled; this saves energy and resources and avoids hazardous materials from WEEE going to landfill. On new items of electronic equipment which you buy you will see the symbol:
This symbol means that you should not dispose of this product in your dustbin with your mixed domestic waste. You should dispose of this product separately.
Under these regulations we are obliged to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new electrical or electronic product from us. Such items can be returned to us (carriage paid by the customer) at our normal address, within 28 days of purchasing the new item. Please mark these items "WEEE return". We will then ensure proper environmental disposal. In helping to separately collect WEEE you will ensure that recycling, as required by the WEEE Directive, takes place and the amount of WEEE being land filled is reduced thereby helping to improve the environment.